tk999 me Privacy Policy
Your personal information is of the utmost importance to us. This policy explains in detail how tk999 me collects, uses, stores, and protects your information.
Introduction and Scope
tk999 me is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to all users of the tk999 me website and mobile application.
By creating an account, browsing, or using any service on our platform, you agree to the data collection and processing practices described in this policy. It is important that you also read our Terms and Conditions alongside this policy, as both documents together define the overall framework for your use of your account.
This policy applies only to tk999 me's own platform. It does not apply to any third-party sites or services, and it is the responsibility of those sites to follow their own privacy policies.
Information We Collect
tk999 me collects only the information that is necessary to provide our services properly. Our data collection process is described below, divided into the following categories:
2.1 Registration and Identity Information
When creating an account, we collect your full name, date of birth, mobile number, email address, and a username and password. National ID or passport details may also be requested for identity verification purposes.
2.2 Financial Information
We collect your payment method details to facilitate deposits and withdrawals. Transactions on our platform are made via bKash, Nagad, Rocket, Upay, and bank transfer. Financial information collected generally includes mobile wallet numbers or bank account details. We do not store full card or account numbers on our servers.
2.3 Activity and Usage Information
Information about which games you play on our platform, which sections you use most, your betting patterns, transaction history, and login activity is recorded automatically.
2.4 Technical Information
Technical information such as IP address, browser type and version, device type, operating system, cookie data, and session duration is collected automatically — which helps us improve the security and performance of our platform.
Purpose of Data Use
tk999 me uses collected information for the following legitimate purposes:
- Managing accounts, verifying registration, and ensuring login security.
- Processing deposits, withdrawals, and other financial transactions.
- Providing a personalised experience based on your gaming activity and preferences.
- Detecting and preventing fraudulent activity and unauthorised access.
- Communicating for customer service and support.
- Sending notifications about promotional offers and bonuses — if you have given your consent.
- Analysing platform technical improvements and performance.
- Maintaining records for legal compliance and auditing purposes.
Data Storage and Security
The security of your information is at the top of tk999 me's priorities. We use industry-standard technology and practices to keep your data secure:
Technical Security Measures
- All data transfers are encrypted using SSL (Secure Sockets Layer) technology.
- Passwords are stored using strong hashing algorithms — no staff member can view a password directly.
- Financial transaction data is processed through encrypted payment channels.
- Firewalls, intrusion detection, and regular security audits are conducted at the server level.
- OTP verification is in place for sensitive operations.
4.1 Data Retention Period
We retain relevant information while your account is active. Even after account closure, certain information may be retained for a specified period due to legal obligations and audit requirements. Unnecessary information is securely deleted.
Data Sharing and Third Parties
tk999 me does not sell your personal information to any third party and does not transfer it for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We share only relevant information with trusted technology partners who assist with activities such as payment processing, identity verification, fraud prevention, and customer service. These partners are contractually bound to comply with our privacy policy.
5.2 Legal Requirements
Information may be disclosed to fulfil court orders, legitimate requests from law enforcement agencies, or applicable legal requirements. Such disclosure is always carried out within the bounds of the law and to the minimum extent necessary.
5.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. Users will be given appropriate notice before such a change.
Cookie Policy and Tracking Technologies
Cookies and similar technologies are used on the tk999 me website. Cookies are small text files stored in your browser that help improve the functionality of our platform.
6.1 Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens, and temporarily storing form data. Disabling them will disrupt the core functionality of the platform.
6.2 Performance Cookies
Performance cookies are used to collect analytical data such as which pages users visit most, where issues occur, and how long users spend in each section. This information is used to improve the platform experience.
6.3 Cookie Controls
You can control cookies at any time by changing your browser settings. However, disabling cookies entirely may cause some services to not function properly.
Your Rights and Controls
As a tk999 me user, you have the following rights over your personal information:
- Right to Access: You can request to know what information we hold about you and how it is being used.
- Right to Correction: You can request correction of inaccurate or outdated information on your account.
- Right to Deletion: In certain circumstances, you can request that your information be deleted — although some information may need to be retained due to legal obligations.
- Right to Unsubscribe from Marketing: You have the option to unsubscribe from promotional emails or notifications at any time.
- Right to Data Portability: You can request a copy of your data in a specific format.
To exercise these rights, please contact our support team. As part of our commitment to responsible gaming, we encourage users to stay informed about their account activity.
Protection of Minors
tk999 me strictly prohibits use of the platform by anyone under the age of 21 (21+). We do not knowingly collect any information from minors. Age is verified at registration, and if an account is found to belong to a minor, that account is immediately closed and the associated information is deleted.
Detailed information about the age verification process and responsible gaming can be found in our FAQ section.
International Transfer of Data
Some of our technology partners may have servers located in various countries. In such cases, your information may be transferred internationally. However, for such transfers we ensure that the receiving party maintains appropriate data protection standards and is committed to safeguarding the confidentiality of your information.
Policy Changes
tk999 me may periodically update this privacy policy to keep pace with platform development, legal changes, or expansion of services. For significant changes, we will send a notification to your registered email address or display a clear notice on the platform.
The date of the last update is stated at the top of the page. Continued use of the platform after any changes means you have agreed to the updated policy.
Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We provide service in both Bengali and English, 7 days a week, 24 hours a day via live chat and email.
Support Email: [email protected]
Live Chat: After logging in to the platform, you can access live chat directly — any day, any time.
To learn more about us, visit our About Us page.