FAQ

tk999 me FAQ — Answers to All Questions on Deposits, Withdrawals and Bonuses

From accounts, deposits and withdrawals to KYC verification, VIP cashback and bonus terms — this page has direct answers to the most frequently asked questions at tk999 me. Useful for both new and regular players, this complete Q&A covers everything you need.

Deposit Questions

After logging in to tk999 me, go to the Cashier section and select bKash as your deposit method. Send money to the designated bKash number and enter the transaction ID in the form. Once successful, your balance is usually credited within a few minutes. The minimum deposit amount is ৳300. Make sure you enter the correct details during the transaction.

The minimum deposit at tk999 me is ৳300 for all payment methods. This limit applies equally to bKash, Nagad, Rocket, Upay and bank transfer. Depositing ৳300 or more makes you eligible for the welcome bonus and other promotions. You also need to meet this minimum to receive the 100% first-deposit bonus.

Yes, Nagad is one of the supported deposit methods at tk999 me. Just like bKash, go to the Cashier, select Nagad, send money to the provided number, then submit the reference number. A minimum deposit of ৳300 is required to start a transaction. Always enter the correct amount and transaction ID for each transaction.

tk999 me supports the most widely used payment methods in Bangladesh:

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank transfer (including Dutch-Bangla Bank, Islami Bank and other major banks)

The minimum deposit amount is ৳300 for every method.

After depositing, it may take a few moments for the balance to update. Wait a few minutes and refresh the page. If it still does not appear, contact tk999 me's 24/7 live chat support with your transaction ID and a screenshot of the deposit. Support is available in Bengali. Providing accurate details helps resolve the issue quickly.

Identity Verification (KYC)

Identity verification (KYC) is done to secure your account and prevent unauthorised use. tk999 me wants to confirm that you are the true owner of the account and that withdrawal funds reach the right person. Age verification (21+) is also part of this process.

A National ID card (NID) is generally the most accepted document. A valid passport or driving licence may also be accepted. Documents must be submitted with a clear photo and all details visible. Blurry or partial documents are not accepted, so make sure all information is clearly readable when taking the photo.

tk999 me may request verification before your first large withdrawal or if unusual activity is detected on your account. Some new accounts may also require verification shortly after registration. Completing verification in advance avoids delays when you make a withdrawal.

The name given when registering at tk999 me must match the name on the withdrawal method — whether bKash, Nagad, Rocket, Upay or bank account. A name mismatch may cause your withdrawal to be held and additional verification to be requested. Always use your correct name from the moment you register.

tk999 me uses SSL encryption to protect all personal and financial data. KYC documents are stored solely for identity verification and fraud prevention purposes. Information is never sold or shared with third parties. Read the privacy policy for full details.

Withdrawal Questions

The minimum withdrawal at tk999 me is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Before requesting a withdrawal, make sure your balance is ৳500 or more and that any bonus wagering requirements have been met.

Once your withdrawal request is approved at tk999 me, funds are typically sent within 1 hour via bKash or any other method. The same timeframe applies for Nagad, Rocket and Upay. However, if KYC verification is incomplete or there is a name mismatch, processing may take a little longer.

A pending status usually means the admin team is reviewing the request. Processing may be delayed if bonus wagering requirements have not been met, KYC documents have not been submitted, or there is a name mismatch. If a request remains pending for more than 1 hour, contact live chat and provide your request number.

Yes, but you must first meet the wagering requirements. For the 100% welcome bonus, you need to wager the bonus amount 20 times — for example, a ৳1,000 bonus requires ৳20,000 in total bets. Once the requirement is met, your winnings are moved directly to your main balance and can be withdrawn.

VIP Programme

The tk999 me VIP programme has 4 levels:

  • Bronze — up to 0.2% weekly cashback
  • Silver — up to 0.4% weekly cashback
  • Gold — up to 0.6% weekly cashback
  • Platinum — up to 0.8% weekly cashback

Each level also comes with additional perks and priority service. Visit the VIP page for full details about tk999 me VIP.

Weekly cashback is calculated on your total net loss for the week — total losses minus total winnings — and the applicable percentage is based on your VIP level. For example, a Gold member with a net loss of ৳20,000 in a week would receive ৳20,000 × 0.6% = ৳120 in cashback.

Your VIP level advances gradually by playing games and placing bets regularly at tk999 me. The more active you are, the faster you can progress to the next level. The exact criteria for level changes can be found in the VIP section of your account.

In addition to weekly cashback, higher-level VIP members receive faster withdrawal processing, exclusive promotional offers and a dedicated personal support manager. Reaching the Platinum level also gives access to exclusive tournaments and special rewards. The VIP programme is tk999 me's way of recognising regular players.

Cashback is generally credited to your account as a balance and can be used just like regular funds. Once withdrawal conditions are met, cashback can also be withdrawn. Check the terms and conditions for specific details or ask via live chat.

Bonus Terms

Open a new account and make your first deposit of ৳300 or more to automatically receive a 100% bonus, up to ৳8,000. Example: deposit ৳1,000 and get ৳1,000 as a bonus, giving you a total balance of ৳2,000. No separate code is needed — the bonus is added automatically on your first deposit.

A wagering requirement means you must place a set total amount in bets before you can withdraw winnings from a bonus. For the welcome bonus, the wagering requirement is 20 times the bonus amount. If you receive a ৳1,000 bonus, you need to place ৳20,000 in total bets. Most games, including slot games, count towards wagering.

Slot games generally count 100% towards wagering. Live casino games at tk999 me Casino — such as Baccarat, Roulette or Teen Patti — may count partially. Cricket or football sports betting has a separately defined wagering contribution. Read the bonus terms and conditions for the exact rates.

A bonus can generally be cancelled after it has been credited to your account, but doing so will remove both the bonus balance and any winnings from that bonus. Only your original deposit amount will remain. If you want to cancel a bonus, contact live chat before you start wagering.

Bonus validity varies by offer. In general, you must complete the wagering requirement within a set time after receiving the bonus. If wagering is not completed within that period, the bonus balance may be removed. Check the terms of the relevant offer or ask via live chat for the exact expiry of each bonus.

Still have questions? Talk to us directly

If you could not find the answer to your question in this FAQ, do not worry. The tk999 me support team is available seven days a week, 24 hours a day — in both Bengali and English.

Get instant help with deposits, withdrawals, KYC verification, bonus calculations or VIP benefits. You can also speak to our support team about responsible gaming.

Live Chat — 24/7

Log in to the site and click the chat icon at the bottom of any page. You will get a response in Bengali, usually in just a few minutes.

Email Support

For detailed issues, contact us by email: [email protected] — messages in both Bengali and English are accepted.